Fruit Link Suga 2015

If I get answers to the following than it would be great - Why everytime it starts from level 1? I mean whether you start ur game or you not able to pass a level, it starts all over again from level 1 thats bit weird. Another thing is certain times there are no possible moves yet it does not refresh n u helpless s u cannot refresh on ur own or nuthg. Just wait to end game or start all over again.

Love the game but when you get down to like only five sets of tiles...there is truly no way to acquire matches. Is it suppose to do that? And trust me, I'm not making this up. I have had even the smartest folks trying to do it and nothing works. It has to be a glitch or something. I even took a picture with only four sets left with no way to match them.